Reference

What our legal terms cover

Before you open an account, our legal terms explain who can use 6e5216, how we handle account data, and when extra checks may apply.

India-first accessLocal law appliesAccount dataRequest changes
6e5216 What our legal terms cover
REQUEST ROUTES

Where to send legal requests

If you need to change an account detail, ask for a copy of your record, or raise a deletion request, start from the contact path inside your account.

Account form Send the request from the form inside your account, and include the email on file, the request type, and what you want changed. We use that route for access, correction, deletion, and closure requests.
Email channel If your account is locked or you cannot reach the form, write from the email linked to your profile. Add your full name, the request type, and any dates that help us match the record.
Document upload When we need proof, upload only the exact document we ask for and keep the rest hidden. That keeps verification narrow and helps us handle legal requests without collecting extra files.
DATA HANDLING

How we handle data and records

We handle legal data with narrow access inside the account system. Cookies remember session state, language, and consent choices; they do not change your legal rights.

Data use

We use account details to run your login, wallet, and request history, and to meet legal duties. We do not ask for extra fields unless a request needs a matching check or a document check.

Cookie settings

Cookies store session state, language choice, and form progress so you do not repeat steps during a return visit. You can clear them in your browser, though some saved settings may reset.

Account security

Use a strong password and keep your device locked. If we spot a login from a new device, we may ask for an extra check before you change records or move funds.

Record retention

We keep transaction, chat, and verification records only for the period needed to meet legal, tax, audit, and dispute duties. After that, we delete or anonymise what the law allows.

Contact path

For access, correction, or deletion requests, send the exact account name, the email on file, and what you want changed. That helps us route the request to the right team quickly.

Change requests

If your personal details change, tell us from the account form and attach the matching document only when asked. We update records after the check, subject to local law and policy.

Questions about access and records

These questions cover how access works, what we store, and how you can ask for corrections. We keep the answers tied to account use, document checks, and request handling so you know what happens before and after you join. If your state has its own rules, those rules apply first, and the page stays available only where local law permits.

Access depends on local law and is available only where local law permits. If the rules change, we apply the current position for that location and may restrict the account until the check is complete.

We keep the details needed to run the account, process requests, verify identity when required, and meet legal or audit duties. We avoid extra collection unless you ask us to change something or the law requires it.

Use the contact form inside your account and tell us which field is wrong, what it should show, and the matching document if we ask for one. We update the record after verification.

Cookies help remember your session, language, and form progress. They do not change the legal terms you accept, and clearing them in your browser may log you out or reset saved preferences.

Before a withdrawal moves, we may compare the account name, payment route, and required documents. That check helps us keep the record accurate and meet legal duties tied to your account.

Send the request from the account form or the email linked to your profile. Include your account name, the request type, and any supporting file only if we ask for it.

You can ask, and we will check the request against legal retention duties and any active account issues. Where the law allows deletion, we remove or anonymise the relevant record.